Archiwum kategorii: AutoReply

Public Folder Assistant in Exchange 2010 SP3

Recently we were asked to setup auto-reply message on public folder. We all know that Public Folders are no longer in favour with Microsoft. Luckily in Exchange 2010 we have Public Folder Management Console to help us but error handling could be better. Till SP1 Rollup 4 to get this feature working it required messing with ADSIedit and as Microsoft states it is just wrong to do so.

  1. It is always good to have a special account (not to use Domain Admin) just in case. So let’s create AD user account (with no extra privilege) and correspondent mailbox as it will be needed to do some setting via outlook.
  2. Some ppl wrote that if you created PF before installing SP2, even if setup correctly, Folder Assistant rules will not work. So what they do is create new PF and move data as well as assigned mails alias to this new PF. It wasn’t like this in my case and it is probably mess in rights configuration but since someone claim it might help I just wanted to mention it.
  3. To user created in first point we need to assign appropriate permissions:
    1. Start from owner rights on public folder – Start Public Folder Management Console form EMC (Exchange Management Console) -> Toolbox Select Default Public Folder and select Public folder you want to give rights. From Action menu got to Properties

    2. On Permission tab add User and select level to Owner

    3. User will also require Send As permission From Public Folder Management Console select Manage Send As Permission and Add User form wizard.

  4. This point is often missing in other guides I found and sometimes can give You a headache if test is done from external account and You didn’t notice that internally it’s been working since 2 hours J . If You plan that reply options will send mails not only to internal accounts but also to external ones you need to Allow automatic replies and forwards (depend what will be used) Exchange Management Console – > Organization Configuration -> Hub Transport -> Remote Domains (tab) from context menu properties and Message Format tab

  5. Finally we can set up rule we plan. Open outlook using previously setup account and select appropriate public folder. From context menu go to properties and from there click on Administration tab. Start Folder Assistant.

  6. Now simply add rule and define parameters you found useful. If f.e. just a simple mail is required to send as a reply to each mail (often use in Customer Support email) just select Reply using and click on Template to create one (fill just message
    text, subtitle and confirm with save).

  7. If you are using pre SP1 RU4 Exchange you need to setup Receive As permission on Exchange Administrative Group for user we created. To do so open ADSIedit.msc and add connect to configuration. Then browse tree Services-> Microsoft Exchange -> %OrganizationName% -> Administrative Groups -> Exchange Administrative Group and form properties go to Security and add user form advanced permission Receive As. My advice: don’t to so just install the update.

There is no doubt that MS Exchange is great solution for company messaging. The other great thing is that it is changing and things like constantly enhanced Management Shell help us speed up configuration and administration processes. But when receive error with no error or any information what might point to problem it simply generates number of lost hours for number Administrators. Just a thought.